Need to return an item?
Subject to prior agreement by Camlab, some unwanted and unused goods may be returned, provided they are fast moving stocked items purchased from us, are unused and still in the original packaging. See Clause 10 of our Terms and Conditions for exclusions.
The responsibility and cost of returning these goods remains with the Customer. Credit will be based on the invoice price less a re-stocking charge and delivery costs. This charge will be at Camlab’s discretion and will be advised when the return of goods is agreed. If items of an equivalent or greater value are being ordered to replace the returned items then these charges may be waived at Camlab’s discretion.
Where goods are returned for any reason other than a quality claim as set out in Clause 13 of our Terms and Conditions we apply a minimum restocking/handling charge of either £30 for Goods values under £150 or 20% of Goods invoice value for orders over £150. This charge is made to go towards the costs incurred by us for carriage, inspection, packaging and restocking.
Note: Non stocked items may incur a higher charge as to cover any supplier charges and may not be accepted.
These statements are a summary of the Conditions in Clause 10 of our published Terms which you can view in full here.
Please provide your order details
If you need to return an an unused or unwanted item to us, please note that returns are subject to approval and a restocking fee as detailed above. You will be responsible for returning the goods back to us with returns paperwork which we will send to you once the form below is completed.