Plan, coordinate and drive marketing activity of the group through email marketing, web promotions, live and online events as well as traditional marketing materials. Manage key product lines; including Eppendorf, Smeg, and Memmert through catalogue, web and media promotion, whilst making continuous improvements to the product portfolio to ensure the greatest return, exposure and benefit to the company. Ensure total customer satisfaction for the assigned product portfolios through provision of product information, technical support and marketing materials.
Technical Support Specialist
To support the customer buying process through direct technical support or indirectly through the supply of clear, and relevant technical information, they will enhance the product offering online through high quality technical data in many formats to suit different buyers needs and buying processes. As well as offer a consistent customer experience with good technical advice and ensure the customer is getting what they need, this should enable the customer to make an informed choice from the product offerings. This role also includes writing blog posts which acts as a key resource of solutions to common queries and application questions.
Customer Support Advisor
This role forms part of our central customer support team which is the hub of our business. It requires an individual that can multi task, deal with a high volume of work in an effective but accurate manner and one who can provide excellent customer care at all times. This is a busy function that deals with all customer orders, customer quotations, customer queries and customer complaints via telephone, e-mail and on-line chats.
For further information, to make an enquiry or to apply for a role please contact email@example.com