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Careers

Camlab Ltd incorporating Industrial & Scientific Supplies is a supplier and manufacturer of Laboratory products and scientific and analytical equipment. At Camlab it's the people that make the difference. The founder of Camlab, Robert Hirsch recognised this and set up the Hirsch Trust, founded in 1984. All current staff are shareholders and beneficiaries having a stake in the reputation and future success of the company.

Over the years, Camlab has built its 'Service to Science' from glassblowing, electrochemistry and engineering to become a key supplier to the industrial and laboratory sectors. The recent acquisition of Industrial & Scientific Supplies with a significant investment in stock has increased our scope to include a significant range of workplace Personal Protective Equipment (PPE).

Camlab careersCamlab careers

At Camlab we offer a high level of technical expertise and experience to our customers and we are proud of our core values of Choice, Service and Trust. Our UK warehouse in Over, Cambridgeshire houses our UK and export customer service teams, accounts and marketing departments along with our team of service engineers. We all take pride in working together for the customer, looking after our environment and treating our customers, suppliers and each other fairly and honestly.

For further information, to make an enquiry or to apply for a role please contact hr@camlab.co.uk


Current vacancies

Service Engineer

This role is primarily based within our service department at our offices in Cambridge. The individual will be expected to provide maintenance, calibrations, fault finding, repairs and testing on a wide range of instruments and equipment including items that may be new to the service team. The individual must have a “can do attitude” and be able and willing to carry out works on instruments where we have little or no experience. The individual may also be required to attend customer sites and spend some time away from home. This role also involves some administrative tasks and telephone technical support.

Key Tasks (technical)

As requested and required by Camlab primarily within our service department in Cambridge but also at customer sites across the United Kingdom either on your own or with other engineers;

  • Carry out maintenance, calibrations, fault finding, repairs and testing of Camlab and third party supplied equipment / instruments
  • Carry out set to work / validation procedures including Installation Qualification, Operational Qualification and Temperature Mapping on Camlab and third party supplied equipment / instruments
  • Carry out the works in a timely manner in order to meet the turnaround times as dictated by the business objectives.
  • Make reasonable endeavours to identify faults and provide solutions to failed units in order to improve the customer experience.
  • Attend meetings / training at Camlab head office or at other sites as required around the world.
  • Provide telephone /technical support to customers as and when required.
  • Provide technical support to the customer support and sales teams as and when required.
  • Provide basic product training to the customer support and sales teams as and when required.
  • Act as a technical specialist on a range of products once experienced.

Key Tasks (other)

  • Complete and issue calibration certificates when required.
  • Complete all paperwork properly and in a timely manner including the required administration activities on the business systems including SAP. This should include the timely closing of all jobs, identification of spares required and completion of customer quotes and the chasing of orders prior to works being carried out.
  • Respond to any Camlab or customer communication quickly and effectively.
  • Review what we do and how we do it so as to remove non value adding tasks. Identify any processes or tasks that could be improved with better systems or training etc.
  • Suggest and implement ways in which we can improve our overall customer service.
  • Provide a “can do” attitude to the problems presented including offering support to equipment / instruments where we have little experience.
  • Identify opportunities to improve / upgrade / add appropriate test equipment / tooling to the service department that might enable an improved service.
  • Identify new business opportunities / areas that might enable Camlab to extend our service offering.

Knowledge/Experience

  • The person should have ability / experience of working on customer premises
  • The person should have experience of electro - mechanical laboratory equipment
  • The person should have some software application experience

Personal Specifications

  • Ability to learn how to calibrate and repair a wide range of laboratory equipment
  • Ability to break problems down into their key component parts and have a “can do” attitude to new problems and new equipment
    Excellent organizational and customer skills
  • Good IT skills including Word and excel
  • The person must be able to work on their own and be trusted to do the job effectively
  • The person must be willing to spend some time away from home
  • The person must be willing to travel long distances across the United Kingdom on an ad-hoc basis
  • The person should have a clean driving licence

 

 

Customer Support Advisor (6 Months Temp to Perm)
This role forms part of our central customer support team which is the hub of our business. It requires an individual that can multi task, deal with a high volume of work in an effective but accurate manner and one who can provide excellent customer care at all times. This is a busy function that deals with all customer orders, customer quotations, customer queries and customer complaints via telephone, e-mail and on-line chats.
It requires an understanding that “the more we can do now” and “deliver today”, the better our customers will feel. Tomorrow is too late.
The objective would be to have:

  • All orders accurately added to SAP within 30 minutes of them arriving
  • All quote requests completed same day as the request is received
  • All calls answered within 3 rings
  • All web chats answered quickly
  • All queries and complaints dealt with the same day they arrive

Key tasks (main)

  • Monitor the 2 central e-mail boxes (sales and export)
  • Create and provide quotations to customers on the SAP business system (both UK and export)
  • Create opportunities for all quotations on the SAP business system
  • Administer customer orders on the SAP business system including web order verification. These must be done so with extra care on accuracy (right parts, right quantity, right account, right prices)
  • Be aware at all times on the implications on orders of claim backs or VAT exemptions
  • Actively seek to solve “unapproved orders” by chasing payments
  • Send pro-forma invoices for payment
  • Resolve customer queries and complaints and log the details on the SAP business system
  • Chase deliveries from suppliers when required
  • Liaise with our freight forwarders to confirm delivery of goods
  • Provide support to the field sales team as required
  • Answer and respond to telephone calls within the set targets
  • Assist customers by getting them the right help they need (technical, service etc)

Key Tasks (other)

  • Administer the service maintenance contracts using the instruction guides
  • Help customers choose the right product or right group of products to buy
  • Seek feedback from accounts to see what errors might be being made so that they can be corrected
  • Look for ways in which our customer support team can improve itself or where changes might be needed to make the job easier or more accurate
  • Create supplier purchase orders when required
  • Work with the Sales and Service Director on specific projects as and when requested
  • Become a member on one of the cross business functional teams (eg fire warden, first aider, ISO)
  • Pick a few product categories and become a good source of knowledge of them
  • Create how to process guides for elements of the customer support role as required
  • Facilitate the export orders from receipt to despatch

Knowledge/Experience/Ability

  • Ability to multitask
  • Excellent telephone manner
  • A customer service background in any customer facing environment
  • A team player
  • Self-motivated
  • A scientific background would help but is not essential

 

Equal Opportunities and Health and Safety Statement

The post-holder is required to work at all times in accordance with the Company’s Equal Opportunities and Health & Safety Policies. The Post Holder is not permitted to discriminate against any employee, customer or member of the public on the grounds of age, disability, race, color, religion, nationality, ethnic or national origin, gender, sexual orientation or marital status. The Post Holder is required at all times to take reasonable care for his/her own safety and that of anyone else who may be affected by his/her acts or omissions. This Job Description is a guide to the work that the post holder will be required to undertake. It does not constitute a precise list of all the duties that they might reasonably be expected to do. It may be altered from time to time to
reflect changing circumstances. It does not form part of the Contract of Employment.

For further information, to make an enquiry or to apply for a role please contact hr@camlab.co.uk

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