The Camlab and ISS offices are based in Over, Cambridgeshire. We are suppliers of lab equipment, consumables, furniture and PPE and can also offer a range of instrument servicing options. Please see below for our contact details.
How to Contact Us
If you would prefer to speak to someone, we have a number of lines you can contact us on:
- UK Customer Support/Sales - 01954 233 110
- Export Customer Support/Sales - +44 (0)1954 233 180
- Technical Support - 01954 233 120
- Service Department - 01954 233 130
- Finance/Accounts - 01954 233 140
- Field Sales Specialist - Contact information here.
If you would like to email us, you can reach our teams on the following email addresses:
- UK Customer Support/Sales - firstname.lastname@example.org
- Export Customer Support/Sales - email@example.com
- Technical Support - firstname.lastname@example.org
- Service Department - email@example.com
- Finance/Accounts - firstname.lastname@example.org
We aim to respond to all emails within 24 hours
Live Web Chat
During our office hours, you can chat live to our customer services or technical teams Simply click on 'chat with us' in the bottom right hand corner of any web page. We dont use chatbots or outsourced help; you will connect directly to our office in Cambridge. This service allows us to directly see the page you are looking at and the live chat can be accessed from each product and category page
Outside of office hours you are able to leave us a message, and we will get back to you when the office is open again.
Ordering Help & FAQs
Check out our most asked questions and answers to see if we can help resolve your query.
If you're answer is not listed, please do not hesitate to contact our team who will be happy to assist with any enquiry you may have.
Where to find us
Norman Way Industrial Estate
RS No: 25527
Registered No: 00484244
VAT No: GB 213 3063 17
Fax: 01954 233101
Our offices are open Monday - Friday between the hours of 08.30am - 17.30pm.
We are closed during the UK bank holidays - please see table below for our planned 2022 closure dates.
|Monday 3rd January||New Year's Day|
|Friday 15th April||Good Friday|
|Monday 18th April||Easter Monday|
|Monday 2nd May||May Day Holiday|
|Thursday 2nd June||Spring Bank Holiday|
|Friday 3rd June||Platinum Jubilee Bank Holiday|
|Monday 29th August||Summer Bank Holiday|
|Monday 26th December||Boxing Day|
|Tuesday 27th December||Christmas (Substitute Day)|