Reward Points

The Reward Points Program allows you to earn points for certain actions you take on the site. Points are awarded based on making purchases when you are registered and logged in.

Benefits of Reward Points for Registered Customers

Once you register you will be able to earn and accrue reward points, which are then redeemable at time of purchase towards the cost of your order. Rewards are an added bonus to your shopping experience on the site and just one of the ways we thank you for being a loyal customer.

If you already have an offline credit account with us, select 'activate existing business credit account' on the registration page, as per the screenshot below, and benefit from your existing terms (e.g. 30 day credit) when using your online account. If you don't have your account number to hand, call us on 01954 233110 or talk to us using the 'chat now' button above

Earning Reward Points

Rewards can currently be earned for the following actions:

  • Making purchases — earn 1 point for every £1 spent online - every time you make a purchase you earn points based on the price of products purchased and these points are added to your Reward Points balance.
  • Earn 250 points when you register a customer account on the site.
  • Reward points do not expire, so you can save up and redeem them at a time that suits you
  • There is no limit to the amount of reward points that can be redeemed per order, so you can apply any amount of your accrued points at any time

Reward Points Exchange Rates

The current value of each reward point is £0.01. This is determined by an exchange rate of both currency spent on products to points, and an exchange rate of points earned to currency for spending on future purchases.

Redeeming Reward Points

You can redeem your reward points at checkout. If you have accumulated enough points to redeem them you will have the option of using points as one of the payment methods. The option to use reward points, as well as your balance and the monetary equivalent this balance, will be shown to you in the Payment Method area of the checkout. Redeemable reward points can be used in conjunction with other payment methods such as credit/debit cards (via SagePay), Pro-Forma, PayPal and more.

Managing My Reward Points

You have the ability to view and manage your points through your Customer Account. From your account you will be able to view your total points (and currency equivalent), minimum needed to redeem, whether you have reached the maximum points limit and a cumulative history of points acquired, redeemed and lost. The history record will retain and display historical rates and currency for informational purposes. The history will also show you comprehensive informational messages regarding points, including expiration notifications.

Reward Points Expiration

Reward points can be set to expire, although this is not currently implemented. If implemented, points will expire in the order form which they were first earned.

Note: You can sign up to receive email notifications each time your balance changes when you either earn, redeem or lose points, as well as point expiration notifications. This option is found in the Reward Points section of the My Account area.