Service agreements for Memmert Equipment
Three levels of cover to choose from when you purchase your Memmert equipment:
Your Memmert product is supplied with a comprehensive manufacturers 3 year “parts only” warranty that excludes consumables and“lifed” items. In addition to this 3 year parts only warranty, Camlab will repair any qualifying failure free of charge during the first 12 months of use(excluding consumables and lifed items). This means that the parts required forany qualifying failures during the first 3 years of use will be supplied freeof charge and you will only be charged the labour and travel associated with any repair in years 2 and 3.
This extends your labour and travel warranty from 12 monthsto 3 years. With the exclusion of consumables and lifed items, under the“Warranty ext” package, Camlab will repair any qualifying fault at no cost to you for the first 3 years from use. This includes the cost of materials, travel and on site labour giving you total peace of mind. After this period, a further range of service options will be available. You will also benefit from a range of fixed price options during the 3 year period including (i) remote single temperature checks, (ii) on site multi-point temperature mapping, and (iii)lifed item replacement.
In addition to the benefits of the “Warranty ext” package,our “Warranty Plus” package also includes the replacement of any lifed items during a combined single maintenance and calibration visit at your site. This package offers discounts for additional like units and provides you with access to our technical specialists. After the 3 year period, you will benefit from a further range of service options that will be available at discounted prices. Please see the tables supplied for what is covered.