Reward Points

The Reward Points Program allows you to earn points for certain actions you take on the site. Points are awarded based on making purchases when you are registered and logged in, and also for other customer actions such as leaving product reviews.

Benefits of Reward Points for Registered Customers

Once you register you will be able to earn and accrue reward points, which are then redeemable at time of purchase towards the cost of your order. Rewards are an added bonus to your shopping experience on the site and just one of the ways we thank you for being a loyal customer.

Earning Reward Points

Rewards can currently be earned for the following actions:

  • Making purchases — earn 1 point for every £ spent online - every time you make a purchase you earn points based on the price of products purchased and these points are added to your Reward Points balance.
  • Earn 250 points when you register a customer account on the site.
  • Sending Invitations & converting Invitations to Customer — Earn 5 points by inviting your colleagues to join the site. Points will be awarded once the invite is converted into a customer registration.
  • Converting Invitations to Order — Earn 50 points for every invitation you send out which leads to a sale.
  • Review Submission — Earn 50 points for submitting product reviews (awarded points are capped at 20 reviews).

Reward Points Exchange Rates

The current value of each reward point is £0.01. This is determined by an exchange rate of both currency spent on products to points, and an exchange rate of points earned to currency for spending on future purchases.

Redeeming Reward Points

You can redeem your reward points at checkout. If you have accumulated enough points to redeem them you will have the option of using points as one of the payment methods. The option to use reward points, as well as your balance and the monetary equivalent this balance, will be shown to you in the Payment Method area of the checkout. Redeemable reward points can be used in conjunction with other payment methods such as credit cards, gift cards and more.

Claim Reward Points

Reward Points Minimums and Maximums

There is no limitiation on how few or how many reward points can be redeemed. If you only have 50 points, that's fine. You can redeem them to save £0.50 on your current purchase.

There is also no cap on the maximum amount points which can be accrued. This means you can save up as many points as you like before redeeming them.

Managing My Reward Points

You have the ability to view and manage your points through your Customer Account. From your account you will be able to view your total points (and currency equivalent), minimum needed to redeem, whether you have reached the maximum points limit and a cumulative history of points acquired, redeemed and lost. The history record will retain and display historical rates and currency for informational purposes. The history will also show you comprehensive informational messages regarding points, including expiration notifications.

My Account

Reward Points Expiration

Reward points can be set to expire. Points will expire in the order form which they were first earned.

Note: You can sign up to receive email notifications each time your balance changes when you either earn, redeem or lose points, as well as point expiration notifications. This option is found in the Reward Points section of the My Account area.