Camlab recognises the importance of providing our customers with a "whole life" solution when purchasing equipment from us. When buying equipment from us we offer a range of options to help your piece of mind and these are summarised below:
Manufacturers warranty - your memmert unit is supplied with a comprehensive manufacturer's 3 year "parts only" warranty that excludes consumables and "lifed"items like door seals.
In addition to this 3 year parts only warranty Camlab will repair any qualifying failure free of charge during the first 12 months of use.
Extended warranties are available as Warranty Plus and Warranty Plus Heavy Use options
Validation of Temperature and Humidity Set Points
All Memmert units are provided with a Certificate of Conformity. If a Validation Certificate is required, this would need to stipulated on the order and performed at the factory in Germany before the unit is depsatched. The temperature and/or humidity validation points would need to be advised at the point of purchase.
Even if you have had a Memmert instrument for some time without a service contract or you have acquired it through another channel Camlab can service and maintain it for you in accordance with Memmert guidelines. Our fully qualified service engineers can visit your site and make a full assessment of the condition of the intrument and recommend a full maintenace protocol for you. If serviced regularly and lifed items are replaced regularly Memmert equipment will be reliable and dependable, ensuring that downtime is kept to the absolute minimum. Service contract customers receive a priortiy service and we can cover any extended downtime with a loan instrument should the need arise.
9 or 27 Point Mapping Aftersales Service
Temperature mapping is one element of the operational qualification of your oven. Our engineers are both trained andqualified to provide a full temperature mapping service in accordance with the manufacturer’s recommendations. This isa full day activity with a maximum 2 temperatures being mapped at either 9 or 27 sensor points in your oven. For each temperature, 60 measurements (1 per minute) are taken at each sensor point and you will be provided with a report showingthe results normally 2 weeks after. Whilst on site our engineers will be able to discuss any issues with you and determine whether any adjustments, modifications or repairs are required.
Operational/Performance Qualification OQ/PQ
We also complete a wide range of operational checks (OQ) to determine how your oven is operating. This includes checking every process relating to alarms, switching and control functions. PQ can either be carried out as a standalone activity or after the OQ checks. A full report pack is completed during the tests for your records. Whilst on site our engineers will be able to discuss any issues with you and determine whether any adjustments, modifications or repairs are required. This is a verification service only. Please read the related terms and conditions associated with any faults found.
For detailed quotations and servicing enquiries please call 01954 233110 or email email@example.com
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