UPDATE 01.04.2020 All functions are still running smoothly and we are able to answer all calls and enquiries as normal with the bulk of our staff working from home. Our warehouse team are doing a great job but we have decided to cease our local van deliveries for now to help ease the pressure. If your deliveries are normally made by van to you in the local area we will continue to get product to you by using UPS and Postal servces. Typically this will be next day but if you have any urgent requirements please call us. We ask you to bear with us at this difficult time and we wish all our customers and suppliers the best.
UPDATE 30.03.2020 Please note that we are still making deliveries but our delivery service is being affected. Our local deliveries will be reduced to twice a week until further notice. If your requirement is urgent please contact customer services on 01954 233110 and we can arrange delivery by UPS. There is some disruption with UPS and postal deliveries and we are endeavouring to manage these the best we can. If you are intending to close your site to deliveries please let us know so we don't try to deliver.
UPDATE 24.03.2020 As a supplier to the NHS, research instititions working on Corona virus vaccines and industial customers now working on manufacture of ventilators we will be endevouring to maintain supplies to these important institutions as long as possible. We are also prioritising supplies to supply chain based manufacturers such as food companies and important services such as water and power companies so that they can continue important testing functions.
Following the governments advice last evening we are further bolstering our efforts to enforce distancing for our warehouse team as much as is practicable.
Our field service engineers may be able to provide emergency cover if required provided they can work at distance. Please contact us for details.
All other activities such as sales consultation, technical support and orders can be provided online and our phones are fully manned by staff working at home.
We are working hard to secure stocks of critical personal protection and research products.
UPDATE 18.03.2020 Camlab is committed to providing the best possible customer service even in challenging times such as these. We are also highly committed to the well being of our staff and their families and are working hard to maintain business as usual. We wish all our customers and suppliers good health and productive business.
We have been following the latest advice from the UK government over the last few days and have put multiple steps in place to ensure the continued health of our employees whilst still providing the best possible service to our customers.
Our entire office and field workforce is now working from home until further notice. This will protect our warehouse team as much as possible in the circumstances and we have a back-up warehouse team ready if required. We are taking all calls, technical enquiries, chats and emails as per normal. There may be a delay of up to 7 days on postal orders and invoices so we would ask our customers and suppliers to switch to electronic communication wherever possible. Orders can be sent to firstname.lastname@example.org; invoices and remittances can be sent to email@example.com
Our sales specialists are now also offering online sales consultations and demonstrations if required. If you would like to book a call you can get in touch with your local specialist by clicking here.
Our engineers are still able to make service calls at this stage subject to customer site policy and basic checks.
Our websites are still open for business and show live current stocks and lead-times. Please be aware that some stated lead-times on 'panic buy' items such as masks, gels and coveralls may be understated as suppliers are struggling to supply these goods in the normal time frames. We may also have to restrict supply of these items to health bodies and previous customers.
Our supply chain team are working hard with suppliers to secure stocks and to ensure continued supplies. We would ask you to bear with us through this difficult period.
21.02.2020 The world health organisation is closely monitoring an outbreak of a new respiratory illness caused by the novel coronavirus, first identified in Wuhan China. The virus (COVID-19) has resulted in tens of thousands of confirmed cases in mainland China and hundreds of additional cases around the world. Because it is a new illness, exactly how it spreads from person to person is unknown, but similar viruses are spread by cough droplets or sneeze droplets. We are monitoring the situation on the latest information.
- We are evaluating the potential impact of the novel coronavirus on our business operations.
- We are assessing all options and plans to help customers, partners and supply chains remain operational.
While the situation continues to evolve our main priority is insuring the health and safety of our employees, their families, local communities and others. We will continue to monitor the situation as it develops and take action as needed. Critical supply chain products like personal protective equipment (PPE) e.g. masks currently have restricted availability and supply from the manufacturers. We are working with our supply partners to ensure continuity of service.
- We are watching supply chain lead times closely and assessing alternative options and mitigation plans to best manage any business impact.
- We have amended and updated our business risk register and communicated any mitigation measures needed to others.
Please note that in many cases our suppliers of personal protective equipment have now limited our supplies in order to preserve their stocks for emergency medical use. It is because of these restrictions that we may not be able to accept your order or may have to cancel an order if these items are required by the medical authorities. We will try to find you an alternative product if possible but we would encourage you to read the government information below which gives information on the suitability of protective equipment.
UK Government latest information on Coronavirus
European Centre for Disease Prevention and Control
If you have any questions or concerns please call our customer service team on +44 (0)1954 233 110 or email us on firstname.lastname@example.org