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Camlab Ltd is a supplier and manufacturer of Laboratory products and scientific and analytical equipment. At Camlab it's the people that make the difference; so the founder of Camlab Robert Hirsch recognised this and set up the Hirsch Trust;founded in 1984. All current staff are shareholders and beneficiaries having a stake in the reputation and future success of the company.

Over the years, Camlab has built its 'Service to Science' from glassblowing, electrochemistry and engineering to become a key supplier to the industrial and laboratory sectors.

At Camlab we offer a high level of technical expertise and experience to our customers and we are proud of our core values of Choice, Service and Trust. Our UK warehouse in Over, Cambridgeshire has over 10,000 stock items and houses our UK and Export customer service teams, Accounts and Marketing departments along with our team of service Engineers.

Our Mission Statement


Customer Support Advisor

  • Ensure that the customer enjoys a smoothly organised sales journey from first contact to receipt of order.
  • Work towards high levels of customer satisfaction, customer retention and speed of response.
  • Respond to calls and enquiries from customers, process orders, tasks and quotations in SAP, in a timely manner.
  • Provide first line contact product support for customers including web chat support, liaising with suppliers and manufacturers to provide information where necessary.
  • Maintenance of key product and customer data ensuring it’s accuracy in all company systems.
  • Using customer feedback you will be directly involved in implementing a continuous improvement process to continually adapt operational processes to improve efficiency and service levels helping meet team KPIs and company objectives.


To request full copies of the job description for any of the positions available please contact hr@camlab.co.uk 

To apply please email your CV to hr@camlab.co.uk

Live Help

Friendly advice from
our support team.

 

Contact

Tel: 01954 233 110
Fax: 01954 233 101
sales@camlab.co.uk

Service

Whatever you require
we can help.

Support

Technical support, and
custom engineering.