CAMLAB LTD AWARDED FEEFO TRUSTED SERVICE AWARD 2018
February 2018 Camlab Ltd has won the Feefo Trusted Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.
Created by Feefo, Trusted Service is awarded only to those businesses that use Feefo to collect genuine ratings and reviews.Those that meet the high standard, based on the number of reviews they have collected, and their average rating, are awarded. A badge of honour, this accreditation remains unique, as it is based purely on the interactions with verified customers. As all reviews are verified as genuine, the accreditationis a true reflection of a business’ commitment to outstanding service.
Camlab exceeded the criteria by collecting over 217 reviews between January 1st 2017 and December 31st 2017, with a Feefo rating of 4.5 for service and 4.6 for product performance.
Chris Rowlands Head of Sales and Service commented: “It’s a real honour to receive this award from Feefo. To be recognised for delivering exceptional experiences to our customers is a great achievement. We’ve been working hard to ensure our customers receive the best service possible, and being able to listen,understand and respond to their needs has enabled us to improve our offering in 2017. We’re looking forward to another successful year ahead.”
Speaking on this year’s award, Andrew Mabbutt, CEO at Feefo, commented: ‘The Trusted Service award has always been about recognising those companies that go the extra mile. Once again, we have seen many incredible businesses using Feefo to its full potential, to provide truly memorable experiences for their customers – and rightly being awarded with our mos tprestigious accreditation. I look forward to the continual success of the businesses that work in partnership with Feefo throughout 2018.’
Feefo is a ratings and reviews, and customer analytics platform that provides the tools to collect genuine, purchase-verified reviews on behalf of over 4,000 businesses. Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction; this is in order to increase consumer confidence, and combat the rising issue of fake reviews.’
Feefo is a global reviews and customer analytics solution to boost business & build trust. Feefo collects reliable customer feedback to deliver up to date insights so businesses and consumers can make better decisions. Feefo does this on behalf of 4,000 companies,providing reviews and customer analytics for more than 5,000 websites. Clients include Camlab, Expedia, AXA, Next, The White Company, Moss Bros,Notonthehighstreet.com
For more information please visit: www.feefo.com
About Camlab Ltd
Camlab are experts in the supply of laboratory equipment to a wide range of industrial, life science and watertesting laboratories. We also supply to Scientists, Engineers and Consultants,in scientific research, quality assurance, water monitoring and testing of manufacturing processes. We add value to the products we sell by utilising our experience and expertise, and providing on-going application and technical support.
Camlab's aim is to differentiate ourselves and add value to our customers, by providing superior service throughout the sales and after-care processes. This added value is created by understanding the business.challenges, identifying the commercial opportunities, utilising ourresources and technical expertise to design improved systems and products todeliver the desired outcome