Camlab Service Contracts
To keep your equipment in tip top condition Camlab offers a range of service contracts that will fit most customer’s needs.
A Camlab contract is designed to meet today’s rigorous demands, whether it’s to keep your costs down by eliminating down time, calibrating your product to meet your quality demands or even to replace filters in your fume hood to meet your health and safety policy, Camlab can offer you a solution.
As a contract customer you will be covered by our team of engineers who are factory trained and are located across the UK. You will receive priority treatment and support to keep your equipment in first-class condition.
Having a contract not only assures that your equipment will continue to operate at its best, you will find it cost effective, all spares and further call outs all receive a discount and if you cannot be without your equipment while we service or repair yours we will loan you a replacement at no extra charge, subject to availability.
For further details please consult our guide below. For a contract quotation then click {Here}. For technical help, spare parts and repairs please contact our service department : e-mail: service@camlab.co.uk Tel: 01954 233130
Total Cover
Know your cost of ownership up front!
Combine a Service contract with an Extended Warranty for Total cover. This then gives you an annual maintenance service, calibration certificate and free parts* and repairs in the event of a breakdown.
| OPTIONS
|
Bronze |
Silver |
Gold |
Diamond |
|
Workshop |
Field/Workshop |
Field/Workshop |
Choose |
|
Preventative Maintenance |
1 per annum |
1 per annum |
1 per annum |
Tailored |
|
Breakdown visit |
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|
1 per annum |
Tailored |
| Certificate |
|
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|
Tailored |
| Calibration |
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|
|
Tailored |
| OQ/PQ |
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|
|
Tailored |
| Access to Manuals |
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|
|
|
| Discount on Spares |
5% |
10% |
15% |
|
| Discount on Repairs |
5% |
10% |
15% |
Tailored |
| Loan Equipment |
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|
|
Tailored |
| Priority to HelpDesk |
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|
|
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| Online Technical Support |
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|
|
|
| Access to FAQ |
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| Camlab Service Network |
£75 |
£50 |
£25 |
FREE |
NOTE : *Extended Warranties exclude consumable parts such as Lamps, filters, etc, and are subject to the instrument being properly maintained and used. They must be taken out during the course of an existing warranty. (Either the original manufacturers warranty or an existing extended warranty)
WEEE Compliance
We can dispose of your obsolete equipment for you free of charge if you are purchasing replacements from Camlab. Contract disposal is also undertaken on request.
Camlab is fully compliant to the Waste Electrical & Electronic Equipment (WEEE) Regulations 2006. We are a Member of the B2B Compliance scheme (Scheme Approval Number WEE/MP3338PT/SCH), which will handle our WEEE obligations on our behalf. Click here to download our certificate.
For further information, please contact B2B Compliance on: 01691 676 124.
IQ/OQ/PQ
Installation, operation and performance Qualification certificates are available for most products. Please contact us for a quotation
new products
